Re: MBTA Response using right turn-only lane on River St.

[http://www.mbta.com/~mbta-fb]

Dear Mr.:

Thank you for your e mail about an operator who you observed driving in
a dangerous manner.  We appreciate hearing from you and we sincerely
apologize for the operator's dangerous actions while driving.  

We assure you that we take this type of report very seriously. 
Operators driving dangerously are subject to discipline.  A copy of your
letter has been forwarded to this operator's supervisor for
investigation and action.  With the information you provided, the
operator will be identified, interviewed and re-instructed. 
Furthermore, a copy of your letter will become part of this employee's
permanent file.  Any further infractions may result in more severe
disciplinary action.

Again, we extend our apologies.  Thank you again for writing. 

MBTA Feedback

>>> Feedback 03/18/03 10:16AM >>>

>>> <http://dummy.us.eu.org/robert> 03/17/03 08:00AM >>>
Name:    robert
Email:   http://dummy.us.eu.org/robert 
Address: 
City:    
State:   MA
Zipcode: 
Phone:   
This is a: using right turn-only lane on River St.
Incident Date: 3/15/03
Incident Time: 10:55am
Route Number: 64
Vehicle Number: 801
Employee Number: ?
Location Boarded: union sq.
Direction Travling: inbound (Cambridge)
Additional Comments:
The 64 bus illegally drove in the right
turn-only lane but went straight on the
River St. Bridge.  This needlessly
endangered passengers and car drivers.