RE: returned Civic Clio late

[http://dummy.us.eu.org/robert (robert)]

 > From: "Dave Goodman" <http://www.zipcar.com/~dgoodman>
 > Date: Thu, 26 Jun 2003 16:43:39 -0400
 >
 > Dear Robert:
 > 
 > Thanks for your inquiry. The procedure is to call the toll free member
 > services line (# below) and press #4 to get live help 24 hours/7 days a
 > week (i.e. if you're having problems with the automated IVR system).

Didn't know that.  The second option offered is "press 1 if you're an
existing Zipcar member".  I pressed that right away.  Maybe you should
consider rearranging the order of the options?

 > Otherwise, the late penalty is applied automatically by our billing
 > system.

Darn.

 > Please refer to this page on our website:
 > http://www.zipcar.com/apply/penalties .

Actually, this doesn't mention the 866-494-7227 #4 trick.  Perhaps it
should?

Also, it doesn't say whether it's possible to retroactively extend a
Zipcar reservation, which is what I was trying to do.  (I assume that it's
not.)

I suppose that if this happens again in the future, I should just plan on
keeping the car for an hour after the reservation terminates since $25 is
charged regardless -- I could've run some errands!  :-)  Oh, well.

 > Repsectfully,
 > 
 > Dave Goodman
 > Zipcar Member Services
 > Zipcar, Wheels When You Want Them TM
 > www.Zipcar.com
 > 866-4-Zipcar (866-494-7227) Tel
 > 617-995-4300 fax
 > 675 Ma Ave., 9th Floor
 > Cambridge MA  02139