******************** RECEIPT AND ITINERARY ********************* Receipt and Itinerary as of 09/07/03 11:35PM * * * * * * * * * * * * * * * * Confirmation Number: HFKA6K Confirmation Date: 09/07/03 * * * * * * * * * * * * * * * * Received: ROBERT B Passenger(s): /ROBERT 526-2765544177-1 Itinerary: Wednesday, September 24 - MANCHESTER (MHT) to LOS ANGELES INTL(LAX) Flight 403 Y Depart MANCHESTER (MHT) at 09:30AM and Arrive in LOS ANGELES INTL(LAX) at 02:00PM Wednesday, September 24 - LOS ANGELES INTL(LAX) to OAKLAND CA(OAK) Flight 485 Y Depart LOS ANGELES INTL(LAX) at 03:00PM and Arrive in OAKLAND CA(OAK) at 04:10PM ***************************** COST ***************************** Total for 1 Passenger(s) AIR: ........................$278.14 TAX: ........................$29.86 PFC: ........................$7.50 SECURITY FEE: ...............$0.00 ___________________ Total Fare: $315.50 *********************** PAYMENT SUMMARY ************************ Current payment(s) 07SEP2003 MASTERCARD xxxxxxxxxxxx9961 Ref 526-2765544177-1 $315.50 Total Payments: $315.50 ************************ FARES RULE(S) ************************* VALID ONLY ON SOUTHWEST AIRLINES All travel involving funds from this Confirm no. must be completed by 09/07/04 Fare Calculation: ADT- 1 MHTWNLAX YL 299.00 LAXWNOAK YL .00 $299.00 ZPMHT MCI LAX XFMHT3.00 LAX4.50 AYMHT0.00 LAX0.00 $315.50 Important: ********************* CHECKIN REQUIREMENTS ********************* Southwest Airlines Ticketless Travel is nontransferrable. Positive identification is required at time of checkin. You must check in and obtain a boarding pass at a Southwest Airlines Ticket Counter, RAPID CHECK-IN Kiosk, Skycap (where available), or at the Departure Gate. Customer not checking luggage who prefer to obtain a boarding pass at the Departure Gate must present a Security Document to pass though Security Checkpoint. Customer Checkin Requirement - Passengers who do not obtain a boarding pass and present themselves in the departure gate area at least ten minutes prior to scheduled departure time may have their reserved space cancelled and will not be eligible for denied boarding compensation. *************** SECURITY CHECKPOINT REQUIREMENTS *************** To proceed through security checkpoint, you will need your government-issued photo ID and either a Boarding Pass or Security Document. Boarding Passes are available at the skycap, ticket counter, or RAPID CHECK-IN kiosk. Customers checking luggage will be issued a Boarding Pass at the time luggage is checked. Customers not checking luggage may Retrieve/Print their Security Document beginning 6:00 AM one day prior to their flight. To Retrieve/Print your Security Document and for Important Information needed prior to traveling, visit the Travel Center at http://www.southwest.com/travel_center *********************** INFLIGHT SERVICE *********************** Snack Service: If your total flight itinerary includes a series of flights that each are less than two hours in duration, you will be served peanuts/pretzels on each flight segment. If your itinerary includes any nonstop flight longer than two(2) hours, you will be served a packaged snack on that flight segment. Southwest Airlines does not serve sandwiches or meals, however, you may bring something to eat on board. ****************** SPECIAL OFFERS ****************** Apply for a Southwest Airlines Rapid Rewards Platinum Visa and receive four bonus Rapid Rewards credits after your first purchase! Plus, you'll receive one credit for each $1,200 you spend, allowing you to receive an Award faster than with other airline credit cards. To apply visit: http://www.southwest.com/rapid_rewards/visa_email_confirm.html ********************** REFUND INFORMATION ********************** For Southwest Airlines Refund Information please visit http://www.southwest.com/travel_center/refund_information.html ******************** CONDITIONS OF CONTRACT ******************** Southwest Airlines Co. - Notice of Incorporated Terms - Air transportation by Southwest Airlines is subject to Southwest Airlines' Passenger Contract of Carriage, the terms of which are incorporated by reference. Incorporated terms include but are not limited to: (1) Limits on liability for loss, damage to, or delayed delivery of passenger baggage, including fragile, perishable, and certain other irreplaceable and/or high-value goods or contents, as specified in Article 75 of the Contract of Carriage. Baggage liability for covered items (except disability assistive devices) is limited to $2,500 per fare-paying Customer unless excess valuation coverage is purchased. (2) Claims restrictions, including timeperiods in which Customers must file a claim or bring an action against Southwest. (3) Our rights to change terms of the Contract. (4) Rules on reservations, checkin times, refusal to carry, and smoking. (5) Our rights and limits of liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft, and rerouting. (6) Overbooking: If we deny you boarding due to an oversale and you have obtained your boarding pass and presented yourself in the departure gate area at least ten minutes before scheduled departure, with few exceptions, we compensate you. You may inspect Southwest's Contract of Carriage and Customer Service Commitment at any Southwest ticket counter or online at southwest.com, or obtain a copy by sending a request to: Southwest Airlines V.P. Customer Relations box 36647 Dallas, TX 75235-1647. ************************ PRIVACY POLICY ************************ Read about Southwest Airlines' privacy policy at www.southwest.com/traveler_info/privacy_policy.html . Should you wish to forward or distribute this message to others, please do so only with the express permission of the passenger(s) traveling. If you are not an intended recipient or if you have received this message in error, please promptly delete this message. Thank you for your cooperation and consideration. 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