I would like a refund of my order. My order # is 2069128084. Thanks. > From: http://www.taxcut.com/~customerservice > Date: Mon, 21 Feb 2005 14:59:10 -0800 > > Content-Type: text/plain > > Dear Robert, > > Thank you for contacting H&R Block Customer Service. > > We express regret for any inconvenience you may have experienced with our > product. TaxCut offers a 60-day 100% money-back satisfaction guarantee. H&R > Block will refund the full license fee you paid Block or its authorized > reseller for the software, exclusive of shipping and handling charges, taxes > and less any rebate you receive on the software. > > If you purchased TaxCut directly from H&R Block by phone or mail, you may > request a refund by e-mail to http://www.TaxCut.com/~CustomerService. You must > reference your order number for the product you received. > > If you purchased TaxCut from a retail store, a photocopy of your sales > receipt and the original UPC bar code on the bottom of the box are required. > Please mail your refund request with appropriate proofs-of-purchase to > TaxCut Customer Support, box 2816, Van Nuys, CA 91404-2816 within 60 > days of your original purchase date. > > To be considered for a refund of your physical or downloaded software > purchased online, you must e-mail http://store.taxcut.com/taxcut_question > within 60 days of your original purchase date. Click on the URL above and > go to "I Need to Know Your Refund Policy" and proceed. Refunds will not be > processed over the phone. > > If you have further questions or concerns, please "reply" to this e-mail. > H&R Block values you as a TaxCut customer and looks forward to serving as > your tax and financial partner in the future. > > Sincerely, > Jennifer L. > H&R Block Customer Service Team > > -----Original Message----- > From: http://www.taxcut.com/~saq [mailto: http://www.taxcut.com/~saq] > Sent: 2/21/2005 9:30:00 AM > To: http://www.taxcut.com/~customer_service > Subject: Refunds > > Name=Robert > Street Address= > City/State/Zip= - > Phone=my-Oakland-voicemail-number- > Email http://dummy.us.eu.org/Address=robert > Product=TaxCut Deluxe > Product State=N/A > Year=2004 > Order Number=2069128084 > Category=Refunds > Sub Category=N/A > Problem Description=I would like to get a refund for my purchase of Taxcut > Deluxe 2004 & Taxcut Standard Ca State 2004. I've included my order > #. The order date was 05-FEB-05. > > Thanks.