RE: Robert Dear Robert: Thank you for your email. Please be advised that in reviewing your records I show that we officially closed our books for 2005 in preparation of the 2006 membership year. At this time the system is down until 1-Sept-05; however, if you provide me with your mailing address I will update records. According to our records I show that your IEEE Web Account Username is robert and password is your membership number. To reset your password please go to: http://www.ieee.org/web/accounts and click the appropriate icon. If you need further assistance, please do not hesitate to contact me. Regards, Elaine Webb Members Service Associate On Sat Aug 27 20:36:53 2005, The following information was submitted: fname = Robert lname = submit_by = http://dummy.us.eu.org/robert birth_day = --day-- birth_month = --month-- birth_year = --year-- mailing_city = mailing_state = mailing_country = --select one-- webaccount = form_id = Web Renewal problem = Login problems-- system did not recognize my login comments = I need to change my address. I tried doing this on-line. I couldn't remember my username so I tried recovering it on http://services1.ieee.org/membersvc/loseup/intro.htm but it asks me a security question (which is blank) and I don't know how to answer. My renewal thing says that my PIN is XXXX. But, that doesn't work.