Re: [Sonic #1273167] [DSL-REP] DSL trouble ticket- internal

[http://dummy.us.eu.org/robert (Robert)]

I appears that you are right and I was wrong.  It is sufficient just to
take the phone off the hook and not necessary to make a call.

I think it would be best to have someone sent out there to take a look at
it.  It seems annoying because it is insufficient to unplug the phone or
always leave it off-hook.

 > From: "Sonic.net Tech Support" <http://www.sonic.net/~support>
 > Date: Wed, 26 Mar 2008 14:41:50 -0700
 >
 > Robert,
 > 
 > Thank you for the clarification.  Originally we were to understand that
 > this behavior took place only when the phone is off the hook, not when a
 > call is created.  If we have not confirmed that possibility please do that
 > test when you get home.  Just take the phone off the hook and see if the
 > modem pulls sync.  If this is the case please do inform the technician
 > you speak with when you call in.
 > 
 > Thanks!
 > 
 > John K.	                                  Sonic.net, Inc.
 > Sonic.net Support                         2260 Apollo Way
 > 707.547.3400 (Tech Support)               Santa Rosa, CA 95407
 > 707.547.2199 (FAX)                        www.sonic.net