Sonic.net, Inc. [ Chat Transcript ]

["Brennen C." <http://www.corp.sonic.net/~bchesley>]

Hello Robert,

Below is the complete transcript of your chat session:
===
Company: Sonic.net, Inc.
Department: Technical Support
Operator: Brennen C. <http://www.corp.sonic.net/~bchesley>
Visitor: Robert <http://dummy.us.eu.org/robert>
Chat Info: Thu 03/27/08 07:55 pm

====

Robert! Please 
hold while we contact a technical support representative. If a representative 
does not respond in a few seconds, then he/she is not available at this time.
You are now speaking with Brennen C. of Technical Support.
Brennen C.: Hello again Robert 
Brennen C.: Let me check out your line 
Robert: tx
Brennen C.: It looks much improved 
Brennen C.: You're synced up at the full 1.5 
Robert: OK.  I guess I should cancel the phone guy appt, right?  So I don'
t have to pay the $ 60?
Brennen C.: We can certainly cancel that. 
Brennen C.: We'll keep an eye on your line for a bit. 
Robert: the appt is tomorrow at 4pm.  when is the latest it should be 
cancelled?
Brennen C.: Tonight 
Brennen C.: Within the next hour 
Brennen C.: We can schedule another one in the future 
Brennen C.: There is the possibility that we would be able to cancel it 
tomorrow morning, but it is not something that I would bet on 
Brennen C.: Has your connection been more down than up? 
Robert: yes.  basically, i had to make a phone call to get it connected.  
and when the other end hung up, i was dead again.
Robert: it may be that someone in the neighborhood phone system 
changed/improved?  I read about that being a possibility today (via my work's 
internet connection :-) ).
Robert: ^someone^something
Brennen C.: That is possible 
Robert: OK.  Should I stay online with you or should I disconnect and 
connect later?
Brennen C.: And if there was a Bridge Tap that was removed, it might have fixed 
the issue that you were experiencing 
Robert: OK. Should I stay online with you or should I disconnect and 
connect later?
Brennen C.: You can connect later 
Robert: cool.  cya.
===

Thank you