Dear Noelle, I understand that upgrading iTunes to the latest version and restarting your computer fixed the issue. I am glad the issue has been resolved to your satisfaction Noelle. Nothing makes Apple happier than to hear that we have pleased our customers. I wish you the best and hope that you continue to enjoy the iTunes Store. Remember, if you ever have any problems with Apple iTunes, please feel free to email us anytime. We'd be more than happy to help. It has been a pleasure assisting you Noelle. Also, Apple (and myself) are currently striving for the best service possible in making sure our customers have been taken care of to their satisfaction. If you'd like to comment or help improve Apple's quality of service that I provided you with this issue, you will be receiving a short survey regarding your experience with me.This survey only expresses your feedback regarding me. Your feedback is very greatly appreciated by me as well as Apple. Take care Noelle and have a good day. Sincerely, Rashida iTunes Store Customer Support Please Note: I work Tuesday -Friday 9.30am-6.30pm CT Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email, any feedback you provide would be greatly appreciated.