New Case with CaseID #213796

["ROKU Technical Support help-at-roku.com |200911 mapquest roku/Example Allow|" <http://dummy.us.eu.org/robert>]

Dear Customer,

This is to notify you that the case with CASE ID #213796 has been created for 
your issue through email with details below.

Description:

Email: http://dummy.us.eu.org/robert
Message:
My Roku will no longer connect to my wireless. I tried the suggestions given
to me before (see CaseID #127663), such turning the player off for 30 seconds
and so on.
My last attempt was to factory reset and to reset it. Now, when it scans for
networks, the screen is blank. (Clicking the middle button at this point hangs
the player. The only option is Up which brings to the previous screen.)
I think my hardware is finally failing. What the policy for getting a
replacement unit?
Thanks.

Our agent will get back to you within 2 business days.

Note : Please be aware that your case will auto-close after 30 days of inactivity.

Best Regards,
ROKU Technical Support