Re: Your Case with CaseID #213796 has been updated

[http://dummy.us.eu.org/robert (Robert)]

 > From: "ROKU Technical Support help-at-roku.com |200911 mapquest roku/Example Allow|" <http://dummy.us.eu.org/robert>
 > Date: Sat, 23 Jan 2010 06:47:33 -0800
 >
 > Dear Robert,
 > Thank you for contacting ROKU Support. My Name is Josh and I will be helping you with your query.
 > Answering your valuable query.
 > >From the home screen on your Roku player, go to "Settings," select "Player info," verify you have wireless MAC address not 0's(Zeros).
 > Note: Ensure your wireless devices are working and verify SSID is enabled on the router. And try changing wireless channel either 1,6,11 on router settings page.

It only says "Welcome to the Roku Digital Video Player" and the button to
begin setting up the player.  The next page has only "wireless", "wired",
or "back".  So, there is no access to the Settings.  As said before,
clicking "wireless" always has an empty screen.

This has worked fine for the last 1 year and 1 month.  It only stopped
working this last week.

 > If still there is no change then confirm the order number,

108956

 > serial number

20F8AG010621

 > and the shipping address

Robert
.
where-I-live 

 > so that I can send you replacement instructions.
 > You could find the PO(purchase order) number,serial number on the original shipping box.
 > Thank you for providing us with an opportunity to assist you and thank you for choosing ROKU.
 > Best Regards,
 > Josh
 > Roku Support

Thanks.

 > Note : Please be aware that your case will auto-close after 30 days of inactivity.