Dear Customer, I am sorry that you are experiencing a problem with your Roku Digital Video Player. Please return your Roku Digital Player to the below address as soon as possible so we can quickly send you a replacement to allow you to start enjoying your entertainment again. We will send you a replacement product prepaid via FedEx within 3 business days upon receipt of your unit. About your RMA: Name: Robert RMA Number: R-673539 Product: Netflix Player by Roku Shipping Address: ., --, where-I-live, CA, Shipping Instructions: Please pack your old Netflix Player by Roku securely, write your RMA number on the outside of the package and send the product pre-paid back to us at the below address. We will send a replacement unit to you within 3 Business days from the time we received your unit. RMA Fulfillment Address : Roku, Inc. 103 Whispering Pines SCOTTS VALLEY CA, 95066 UNITED STATES If you believe that this RMA is incorrect or require additional assistance, please call our Customer Care at 1-888-600-ROKU (1-888-600-7658). Please refer to your RMA number, R-673539 . Again, we apologize for your inconvenience. Best Regards, Roku Customer Care