I decided to go ahead and order this so we can get this process started. The first step is to get the new modem (the old one will not support the increased speeds). It said that this would happen within the next 5 days, but I'm hoping we get it tomorrow. > From: "Sonic.net Tech Support" <http://www.sonic.net/~support> > Date: Thu, 22 Dec 2011 10:53:31 -0800 > > We have received your order for Fusion Broadband, the latest in > high-speed access from Sonic.net. > > While we are working to activate your Sonic.net Fusion, please do not > cancel service with your current telephone carrier! Doing so can > create substantial delays and may cause your order to fail. > > Please ensure that the following order information is correct: > > Service Address: > > where-I-live > > Fusion Equipment Shipping Address: > Robert > > where-I-live > > Location Type: Residential > Connection Type: Static > > New Voice Line 1: our-San-Jose-phone-number > > Username: > Contact Name: Robert > Contact E-Mail: http://dummy.us.eu.org/robert > Contact Phone Numbers: our-San-Jose-phone-number > Shipping Contact Phone Number: our-San-Jose-phone-number > > Our provisioning staff will be in touch with you as your order > proceeds. Fusion orders take approximately five working days to > complete. > > In addition, customers who have opted for installation assistance > will be contacted to schedule a visit. This contact typically occurs > five working days after placing your order. > > If you have any questions or concerns, or if the preceding order > information is not correct, please get in touch with us via e-mail at > http://www.sonic.net/~support, or by phone at 707-547-3400. > > Thanks for choosing Sonic.net's Fusion Broadband!