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FW: Update: Sonic.net MOTD: Fusion Voice Outage
- To: noelle
- Subject: FW: Update: Sonic.net MOTD: Fusion Voice Outage
- From: http://dummy.us.eu.org/robert (Robert)
- Date: Fri, 29 Aug 2014 08:13:02 -0700
- Keywords: fusion
We might not have been receiving phone calls. Hard to tell.
> From: Support Group <http://www.sonic.net/~motd>
> Date: Fri, 29 Aug 2014 07:31:47 -0700
>
> _[ http://corp.sonic.net/status ]_( Sonic.net System Status)_
>
> https://corp.sonic.net/status/2014/08/28/fusion-voice-outage/
>
> Update:(7:25AM): Fiber splicers worked thru the night to complete repair of
> the damaged cable. All inbound calling issues caused by this outage
> should be resolved. Please contact support if you continue to experience
> any problems.
>
> Update: (9:15PM): Fiber splicers are on site excavating the damaged cable.
> We do not yet have an ETR as the extent of damage is yet to be fully
> determined.
>
> Update: (6:24PM): This outage was caused by a fiber cut in one of our
> upstream voice providers' network. This outage is affecting some dial-up,
> Fusion, and FlexLink calls. We will continue to provide updates as they
> become available.
>
> Update: (6:15PM): We also believe that some dial-up users may be having
> issues with that service as well. We are still investigating the voice
> problems.
>
> We are receiving reports of some Fusion users having trouble with calls
> inbound to their lines. We are investigating these reports with our
> upstream provider and will update this message when we have more
> information.
>
> - NOC