Re: Fw: CREDO Mobile account inquiry [ ref:_00DA0HOhL._50016eepTz:ref ]

[Robert <http://dummy.us.eu.org/robert>]

Thanks for sending this to me.

Could you ask Michelle what her phone service provider is?  (i.e., if it's
Sprint or not)  Then, we can decide whether switching is even possible.

 > From: Noelle <noelle>
 > Date: Mon, 13 Apr 2015 17:10:57 +0000 (UTC)
 >
 >     ----- Forwarded Message -----
 >   From: Sabrina <http://www.credomobile.com/~customerservice>
 >  To: "http://dummy.us.eu.org/noelleg"; <http://dummy.us.eu.org/noelleg> 
 >  Sent: Monday, April 13, 2015 9:27 AM
 >  Subject: RE: CREDO Mobile account inquiry [ ref:_00DA0HOhL._50016eepTz:ref ]
 >    
 > Dear Mr.,
 > 
 > That's great that you're considering upgrading to an iPhone 4s! Moving from a 
 > basic/messaging phone over to a smart one is a pretty big transition, but it's 
 > also exciting all at the same time.
 > 
 > While it's absolutely possible to have your service switched over to the 4s, 
 > there are a few things to keep in mind. The first would be that after service 
 > is switched we'll have to add a data service to your plan since all smartphones 
 > require data in order to function to its fullest potential. After reviewing 
 > your account I can see that you're currently eligible for the unlimited data 
 > service for an additional $29.99/mo, however we also have brand new plans that 
 > are available here: credomobile.com/plans/. These plans offer a limited amount 
 > of data with unlimited talk/text built in at no additional charge. Please note 
 > however that if you choose to change to one of the new plans we'll be unable to 
 > change you back to unlimited data at a later date. Changes between old and new 
 > rate plans are considered to be a one way road.
 > 
 > If the iPhone 4s that you're acquiring is a Sprint or CREDO model, all you have 
 > to do is give us a call at the number located in my signature and one of my 
 > colleagues will be able to assist you in getting your service switched over to 
 > it. All we need is the iPhones IMEI and ICCID number. You can find these by 
 > booting up the device and navigating to Settings > General > About. 
 > Unfortunately at this time we're unable to accept any iPhone that's not from 
 > Sprint or CREDO, I apologize for any inconvenience that this may cause. After 
 > reviewing your account I can see that your account is currently eligible for an 
 > upgrade and right now we do have the iPhone 5c for free with a two year 
 > contract renewal, so I would definitely look into the 5c to see if it's a phone 
 > that you're interested in. You can find it on our device page here: 
 > http://www.credomobile.com/phones/details/apple-iphone-5c-8gb-white?contractTypeId=1&guid=
 > 
 > If you would like to order an upgrade all you have to do is log into your 
 > Member Services account at: credomobile.com/ms and select "Upgrade Phone" 
 > underneath the Quick Links of your service line. Just follow the step by step 
 > instructions from there and you'll be all set to go! If you have any further 
 > questions or concerns, please don't hesitate to let me know. Thanks for 
 > choosing CREDO Mobile - Americaâ??s only progressive phone company. Thank you 
 > so much for being a part of the CREDO family and helping to support our mission 
 > for over eleven years.
 > 
 > Best Regards,
 > 
 > Sabrina
 > Customer Support Team
 > 
 > Manage your account 24/7 online:Â  credomobile.com/ms
 > CREDO Mobile 800-411-0848:Â  Balance, Usage and Payments available 24/7
 > Customer Service and Technical Agent Support available from 5:30am-7:30pm M-F; 
 > 7am-5pm Sat & Sun (PST)
 > 
 > -----Original Message-----
 > From: Robert [http://dummy.us.eu.org/noelleg]
 > Sent: 4/12/2015
 > To: CREDO Mobile Customer Service
 > Subject: CREDO Mobile account inquiry