cannot search Inbox [Case: 151004-002373]

["LinkedIn Customer Support" <http://www.cs.linkedin.com/~linkedin_support>]

View this ticket ,
http://help.linkedin.com/app/account/questions/detail/i_id/17728673/track/APMP4wq8Dv8W~QUcGvYW~yJJtXoqSC75Mv8w~zj~PP~5
, on our Help Center

Subject: cannot search Inbox [ 151004-002373 ]

LinkedIn Response (10/08/2015 00:03 CST) Hi Robert, Thank you for your 
patience. Your last response helped me understand the issue much better. I can 
understand your fruatation regarding this , but at the moment we can search 
you inbox using only names and groups but not with content or hotkeys. But I'
ve sent your suggestion to our product team for consideration. When many of 
our members ask for the same improvement, they try their best to get it done. 
However, due to the large number of suggestions they receive, they usually don'
t provide a timeline.   In the future, you can send suggestions to us by 
clicking any "Feedback" link on the right side of your homepage. This will 
send your comments directly to the appropriate team. You can also keep up with 
the latest product news and enhancements on our official blog, 
http://blog.linkedin.com
 ,http://blog.linkedin.com, , and check 
https://members.linkedin.com/we-heard-you 
,https://members.linkedin.com/we-heard-you,  for additional feature updates 
and fixes.. It's our way of keeping you informed on all the exciting work we'
re doing behind the scenes.   Again, we appreciate the feedback and believe 
that together we can create great products for everyone!
Thanks
Rohit 
LinkedIn Customer Experience Associate Member (10/07/2015 10:25 CST) I 
attached it.
I think the key takeaways here are:
* Using the pull-down from the search box at the top of the LInkedIn web page 
to select "Inbox" and typing in something (it doesn't matter what) and hitting 
return results in an empty page (the screenshot that I originally attached).
* Using the search box on the Inbox page is limited to only searching for 
people (recipients and senders) and not contents -- I need to search by 
contents. LinkedIn Response (10/07/2015 00:17 CST) Hi Robert, My apologies for 
the delayed response and of the trouble . If possible can you please try again 
sending me the screen shot of just your complete  inbox page. As the last 
screen shot did not clarify my doubts clearly. I look forward to your response 
in order to further assist you.
Thanks
Rohit 
LinkedIn Customer Experience Associate Member (10/06/2015 09:09 CST) > Thank 
you for your email. And I am sorry for the inconvenience you are
> facing because of this . Have you tried to switch to a different browser?
> For example, if you were having problems when using the Internet Explorer,
> did you try it again with a Firefox, Chrome or Safari browser? Here's a
> current list of supported Internet browsers:
> http://help.linkedin.com/app/answers/global/id/4135/ft/eng ,
> http://help.linkedin.com/app/answers/global/id/4135/ft/eng
> ,
Yes. I have tried both Firefox and Chromium. Because Safari isn't
available on Linux, I cannot try it.
> We've also found that many times clearing cached pages and cookies from
> your browser can resolve multiple issues. Here's how to do this:
> https://help.linkedin.com/app/answers/global/id/1285/ft/eng 
> ,https://help.linkedin.com/app/answers/global/id/1285/ft/eng, .
I did delete both the cache and cookies and it didn't help.
I also found that if I search for messages using the search box on the 
messages page, I can successfully search for senders and recipients. However, 
I cannot search for the *content* of messages, which is the function I need.
> Please
> complete the instructions from the link above for each browser that you
> use.
>
> This should fix your problem. But if it doesn't, please let me know and we
> can continue to troubleshoot any additional causes. LinkedIn Response (
> 10/05/2015 06:15 CST) Hi Robert, Please advise if you have received my 
> previous email.
Thanks
Rohit 
LinkedIn Customer Experience Associate Member (10/05/2015 06:05 CST) Hello. 
Hi 
Robert,   Thank you for your email. And I am sorry for the inconvenience you 
are facing because of this . Have you tried to switch to a different browser? 
For example, if you were having problems when using the Internet Explorer, did 
you try it again with a Firefox, Chrome or Safari browser? Here's a current 
list of supported Internet browsers: 
http://help.linkedin.com/app/answers/global/id/4135/ft/eng
 ,
http://help.linkedin.com/app/answers/global/id/4135/ft/eng/track/APMP4wq8Dv8W~QUcGvYW~yJJtXoqSC75Mv8w~zj~PP~5
,   We've also  found that many times clearing cached pages and cookies from 
your browser can resolve multiple issues. Here's how to do this: 
https://help.linkedin.com/app/answers/global/id/1285/ft/eng 
,https://help.linkedin.com/app/answers/global/id/1285/ft/eng/track/APMP4wq8Dv8W
~QUcGvYW~yJJtXoqSC75Mv8w~zj~PP~5,  . Please complete the instructions from the 
link above for each browser that you use.   This should fix your problem. But 
if it doesn't, please let me know and we can continue to troubleshoot any 
additional causes.
Thanks
Rohit 
LinkedIn Customer Experience Associate Member (10/04/2015 14:49 CST) Whenever 
I search my Inbox, the result is always an empty page.
What is the new way to search my Inbox?
? Would you like to learn more about how to harness the knowledge and 
expertise of your LinkedIn network?