Re: excel problems

[robert <http://dummy.us.eu.org/robert>]

 > From: Noelle <noelle>
 > Date: Wed, 14 Oct 2015 10:03:02 -0700 (PDT)
 >
 > so 2nd guy thought either it's something wrong with your laptop being 
 > Windows 7
 > or else Internet Explorer problem which might be solved by doing browser 
 > reset, tools,internet options,advanced,reset
 > but I don't want to deal with that right now. Will just have to ignore the 
 > dead spreadsheet.

That will definitely not fix it.

 > He also said the problem is I don't have a computer from them, so it's 
 > hard for them to fix anything. If they gave me a Mercy laptop it would be 
 > better but I'm sure that's not gonna happen.

Could you try bringing up the task manager and clicking on the
Applications tab?  And then right click on the dead Excel application, and
click "go to process"?  Then, could you tell me the name of the software
that it's using?  It should be the folder and file name beneath "Program
Files".  I could do some research on this so I can fix it when I get home.

(Looking for "Cisco Remote" didn't show anything, unfortunately.  That's
too generic a term.)