##- Please type your reply above this line -## Your request Ticket ID: 97920 has been solved. To reopen this request, reply to this email. ---------------------------------------------- Daniel, Nov 16, 8:34 AM Hello, To return/exchange an item it must be in the same condition as received and not deteriorated further than opening the package. Please check your email as we have sent you the necessary return form with further instructions. You may also be interested in reading our terms and conditions on returns/exchanges in the link provided below: http://www.bikesomewhere.com/info/returns Please feel free to contact us if you have any further questions or concerns. Daniel The BikeSomeWhere.com Team