> From: Noelle <noelle> > Date: Thu, 19 May 2016 08:54:06 -0700 (PDT) > > that is what came up when I entered error message into google OK. I guess it just started working on its own eventually. > From: Noelle <noelle> > Date: Thu, 19 May 2016 08:49:45 -0700 (PDT) > > laptop. the citrix screen is up with my name and asking for password so it > works. but I don't have the password > From: Noelle <noelle> > Date: Thu, 19 May 2016 10:32:49 -0700 (PDT) > > should I worry about Citrix player overheating the laptop? You should make sure Windows Update didn't come back. Stop it in Services if so. You should look in the process list and see if it's the one eating all the CPU time. If it's something else, you need to consider whether you need that running or not; if not, exit that application (like Firefox or whatever). > I figured out that I'm supposed to use the same password that was in > earlier email. Good. > in lower right hand corner it says this copy of Windows 7 > is not genuine It always says that on the machines here. Nothing to worry about. > On Thu, 19 May 2016, robert wrote: > > > From: Noelle <noelle> > > > Date: Thu, 19 May 2016 08:35:38 -0700 (PDT) > > > > > > restarted(again) and now the black screen is back > > > > Restarted what? The laptop? Did you try unplugging the external monitor?