> From: eCustomerCare National <http://www.usps.gov/~ECCADUSER> > Date: Tue, 17 Jan 2017 17:10:18 -0600 (CST) > > Dear postal customer, > > Thank you for contacting the United States Postal Service. > > We are sorry to hear about your experience with our Hold Mail Service. > > Be informed that it won't happen in the future we already talk to the > carrier regarding this mishap and in his absence he will provide note > for other carrier who will work in his stead. I hope this won't happen > again. if you need any information or help please feel free to call us > at number below. > > Please accept my sincere apology for any inconvenience you may have > experienced due to this situation. > > Sincerely, > Bhupinder Kaur > Supervisor Customer service > 408-292-0487