Did you send the image to her, to make sure she knows what it looks like? It is a pain to have to have IT add the functionality. I guess you could use your personal version of Lync that you (presumably) have when you bought Macrosoft Office a few years ago. > From: Noelle <noelle> > Date: Mon, 10 Apr 2017 14:23:41 -0700 (PDT) > > she doesn't see it anywhere > Noelle > > > From: "Noelle" <http://dummy.us.eu.org/Noelleg> > > Date: Mon, 10 Apr 2017 20:40:37 +0000 > > > > ________________________________ > > From: Noelle <http://dummy.us.eu.org/Noelleg> > > Sent: Monday, April 10, 2017 1:37 PM > > To: Noelle > > Subject: FW: skype messaging. > > > > Subject: skype messaging. > > > > Still do not have this on hermagine 365 email . I am suspecting the > > hermagine IT has to add it themselves. > > > > Macrosoft probably want extra money to include this in office 365. Even my > > own personal 365 office does not have this.