I like what IT helpdesk wrote of the incident... > From: "Noelle" <http://dummy.us.eu.org/Noelleg> > Date: Tue, 20 Feb 2018 18:58:13 +0000 > > From: IS Support Center [http://www.service-now.com/~youamassmemorial] > Sent: Tuesday, February 20, 2018 1:54 PM > To: Noelle <http://dummy.us.eu.org/Noelleg> > Subject: Your incident INC0240974 has been resolved - Outlook - spam, didn't > click it > > INC0240974 - Outlook - spam, didn't click it > > Your incident has been resolved. > > The incident will automatically close in three business days > > Summary details > > Short Description: Outlook - spam, didn't click it > > Closed by: > > Close code: Solved (Permanently) > > Close notes: Noelle didn't click the spam link cause she's awesome. No further action required. > Take me to the Incident< > https://service-now.youamassmemorial.org/?id=form&table=incident&sys_id=700c6953dbd813c8990d79531f96199c> > > Thank you.