> From: Noelle <noelle> > Date: Fri, 26 Oct 2018 07:34:25 -0700 (PDT) > > it can be returned. but we got rid of the old one > > https://www.ebay.com/itm/Battery-for-Acer-Aspire-4530-5350-4530-5267-5740-5513-5740-5749-5740-5780/201858103319?ssPageName=STRK%3AMEBIDX%3AIT&var=501880463425&_trksid=p2060353.m2749.l2649 I don't know if it's the battery, the software, or the computer. I think you should buy another battery and return this one. That's the only way to tell whether it's the battery or something else.