Hi, I would recommend calling us so we can reset your password from our side by getting you verified. You can call Tech Support at (707)547-3400 or (888) 766-4233 7 days a week from 8am-10pm. Have a great day! --- http://www.sonic.net/~support Sonic. Sonic. Support 2260 Apollo Way 1.855.394.0100 (Tech Support) Santa Rosa, CA 95407 1.707.547.2199 (FAX) http://sonic.com/support Sonic offers TV packages! https://www.sonic.com/dish