FW: Product Complaint - Energizer Weatheready - Bulb Failure [Incident: 190809-000088]

[http://dummy.us.eu.org/robert (Robert)]

Well, I threw away the packaging a while ago, and I very much doubt that I
have the original receipt.

Also, I bought these from OSH, which is no longer in business.

So, I guess I'm SOL (not Saul).

 > From: http://www.mailpc.custhelp.com/~energizer
 > Date: Fri, 9 Aug 2019 17:03:44 -0500 (CDT)
 >
 > Recently you requested personal assistance from our online support center. 
 > Below is a summary of your request and our response. Please send updated 
 > information if this request is not solved within the next 7 days. Thank you 
 > for allowing us to be of service to you.
 > 
 >  
 > 
 >  
 > 
 > Subject
 > 
 > Product Complaint - Energizer Weatheready - Bulb Failure
 > Response By Email (Saurabh) (08/09/2019 05:03 PM) Case ID# 190809-000088   
 > Dear Robert,   Thank you for contacting Energizer and for your inquiry. 
 > We are happy to assist you.   We sincerely apologize for the inconvenience 
 > caused with our Energizer flashlight and we are glad you brought this to our 
 > attention, as you might have got the faulty one.   If you have the 
 > invoice/receipt of the flashlight you can replace them directly from the point 
 > of purchase.   If you face any issue while replacing them please reply with 
 > the detail as mentioned below:   •    Picture of the flashlight showing make 
 > and model number. •    Picture of the packaging showing warranty disclaimer. 
 > •    Invoice/estimated cost of the flashlight. •    Mailing address and 
 > contact number.   Please send the pictures in JPG format with the size limit 
 > of 5 MB for individual file and total file limit of 20 MB.   Once we receive 
 > the aforesaid information we can assist you further.   Thank you for 
 > contacting Energizer. If you need further assistance, please do not hesitate 
 > to contact us.     Sincerely,   Sam T. Energizer Consumer Services 
 > 1-800-383-7323 http://www.mailpc.custhelp.com/~energizer
 > http://www.energizer.com/
 > Customer By 
 > Service Web (Robert) (08/09/2019 10:27 AM) My Energizer Rechargeable 
 > Flashlight 38511 (JP3829) flashes repeatedly, relentlessly at night.
 > Can I get a replacement for this unit?
 > Thanks.
 > 
 > Question Reference # 190809-000088
 > 
 >    *  Date Created: 08/09/2019 10:27 AM
 >    *  Date Last Updated: 08/09/2019 05:03 PM
 >    *  Status: Solved