Dear ROBERT, I wanted to take a moment to personally thank you for responding to the survey you recently received. As a member, your feedback is very important to us. I noticed that you indicated you would like shorter wait time while in the branch. I think we can help with this. During the month of December we had some challenging times with staffing but I'm happy to let you know that we are fully staffed and are looking forward to assist you. If there is anything additional I can do to assist you, don’t hesitate to contact me. Kind Regards, Ana Garcia Branch Manager http://www.kpcu.com/~agarcia 408-731-4200 KeyPoint Credit Union