Hello, It appears there was an issue with shell on Sonic's end. We've rebooted the shell cluster and it seems to have resolved the problem. Please let us know if the issue continues. Thank you, Josh D. Technical Support Representative. http://www.sonic.net/~support Sonic. Sonic. Support 2260 Apollo Way 1.855.394.0100 (Tech Support) Santa Rosa, CA 95407 1.707.547.2199 (FAX) http://sonic.com/support 1.707.800.4624 (Text Support) Request a call back, https://www.sonic.com/support_cba_request?queue=TECHNICAL_SUPPORT