[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: [Sonic #6410040] keep getting bounces when sending to a particular domain

The email does contain unumhumbrewing.com as the destination.  I included
the original sent email, in addition to the bounce message again.  See
"send.eml" for the original message, and "dummy.eml" for the bounce
(non delivery alert) message.

Hopefully, that will be enough to find the message in your logs.

BTW, I did find a workaround by using port 25 directly against the SMTP
server instead of going indirectly through sonic.net's SMTP server.  I do
allow port 25, and, thus, this works.  So, although it would be nice to
get this resolved, there is less urgency.

 > From: http://www.sonic.net/~support
 > Date: Thu, 27 May 2021 08:19:55 -0700
 >
 > Hi Robert,
 > 
 > Thank you for reaching out to us about your Sonic Webmail. The bounceback 
 > message you included does not appear to be an email to/from any email address 
 > at the specified domain (unumhumbrewing.com). If you could share a bounceback 
 > message from one of the times you tried to send an email to that domain, or if 
 > you could send a test message to that domain again and then give us the 
 > timestamp of that email so we can track it down in the email logs, including 
 > the full email address of the recipient at the unumhumbrewing.com domain, that 
 > will give us more visibility into this issue. Please give us a call at (888) 
 > 766-4233 if you have any questions.
 > 
 > Best,
 > 
 > Don
 > 
 > --
 > 
 > Donald B.
 > Technical Support
 > Sonic
 > http://www.sonic.net/~support                       2260 Apollo Way
 > 1.855.394.0100 (Tech Support)           Santa Rosa, CA 95407
 > 7.707.547.2199 (FAX)                    https://sonic.com/support
--- Begin Message --- 
The original message was received at Wed, 26 May 2021 18:59:27 -0700
from 173-228-7-7.dsl.static.fusionbroadband.com [173.228.7.7]

   ----- The following addresses had permanent fatal errors -----
<noelle@xxxxxxxxxxxxxxxxxx>

   ----- Transcript of session follows -----
550 5.1.2 <noelle@xxxxxxxxxxxxxxxxxx>... Host unknown (Name server: _dc-mx.148c2238b35d.umunhumbrewing.com.: non-recoverable error)

Reporting-MTA: dns; d.mail.sonic.net
Received-From-MTA: DNS; 173-228-7-7.dsl.static.fusionbroadband.com
Arrival-Date: Wed, 26 May 2021 18:59:27 -0700

Final-Recipient: RFC822; noelle@umunhumbrewing.com
Action: failed
Status: 5.1.2
Remote-MTA: DNS; _dc-mx.148c2238b35d.umunhumbrewing.com
Last-Attempt-Date: Wed, 26 May 2021 18:59:27 -0700
--- Begin Message --- 
To: noelle@xxxxxxxxxxxxxxxxxx

test

Attachment: signature.asc
Description: Digital Signature


--- End Message ---

--- End Message ---
--- Begin Message --- 
test

--- End Message ---


Why do you want this page removed?