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Hello Robert, Thank you for your email. I will like to request you to contact us at 888-255-3637 during the normal business hours of Monday to Thursday from 9:00am to 5:30pm PST and Friday from 9:00am to 6:00pm PST. You can also perform live chat during
these hours so we can notate the account if you wish. The message sent is not a secure message to pull up account details. The check processing is an automated system, so when the check is presented for clearing as long as the funds are in the account, it
will be processed. I appreciate your patience with the process. Best, Deepali Patwardhan Contact Center Supervisor KeyPoint Credit Union 2805 Bowers Avenue Santa Clara, CA 95051 1.888.255.3637 KeyPoint Credit Union 12:24 PM Welcome to KeyPoint Credit Union. Give us a moment as we connect you to an available Representative. KeyPoint Credit Union 12:24 PM As we try to connect you with the next available representative. Can you please provide us with the following information: Your Full Name The reason for your chat And a contact number in case we get disconnected. You 12:25 PM Robert, my-Oakland-voicemail-number. I'm going to be writing a large check (about $22,000). What can or should I do to ensure it will be cashed in a timely manner? KeyPoint Credit Union 12:25 PM Thank you. We appreciate your patience as we try and connect you with the next available representative. KeyPoint Credit Union 12:25 PM Hi, my name is Nadia. Please give me a minute to review your inquiry. Nadia 12:26 PM Hello Robert, All you need to do from your end is make sure the sufficient funds are in your account. If the receiving bank would like to contact us for verification that your account has enough funds to clear, you can call with them as a conference call. Other than that, that is all you will need to do. You 12:27 PM OK. Just FYI: last time I wrote a relatively large check, I got a phone call to verify that it was a check that I had written. I want to avoid this phone call back-and-forth. Nadia 12:28 PM Was the phone call from KeyPoint or receiving's end? You 12:28 PM >From Keypoint. Nadia 12:29 PM I can leave a note within your account , For verification reasons would you please tell me What is the name of your first employer? You 12:29 PM XXXXX Nadia 12:30 PM What year did you graduate from high school? You 12:30 PM 0000 You 12:31 PM If you want to note who the check will be for, it will be for "Simply Solar". Nadia 12:32 PM Lastly, what is your new pet's name? ....then I can go ahead and add the note/ You 12:32 PM XXXXX Nadia 12:33 PM Thank you, Note was added. Would you have the check number just yet? You 12:34 PM No, I don't have the check number. I may do the check through online billpay. Haven't decided yet. Nadia 12:37 PM Ok. The more we can note the better. Is there anything else I can assist you with today? You 12:38 PM Nope, that was it. FWIW, the inspection review is tomorrow, so the check will be some time after that after we agree on a schedule. You 12:38 PM Thanks for your help. Nadia 12:38 PM You are welcome, Have a wonderful day Session ended. Refresh your browser to start a new session. |