I managed to fixed the internet issue. Apparently, something (a wireless router?) is broadcasting on channel 11, which is the same channel I had set up on my wireless access point. They were interfering with each other. I changed my access point to 6. Now, it works fine. I assume that they'll need access to the equipment? In that case, they'll need my cooperation there since it's otherwise inaccessible. I, or my wife, should be around all day. > From: Production Simply Solar <http://www.simplysolarca.com/~production> > Date: Thu, 29 Dec 2022 12:08:27 -0800 > > Hi Robert, > > I apologize for the back-to-back emails. The crew can take a look at your > internet tomorrow to try and remedy it. Otherwise, I'd recommend contacting > your internet provider. The crew will also be commissioning your system > tomorrow. Rest assured, you are not required to be present but you may see > our team on-site. > > Best, > > Ally Basham > Sr Project Coordinator > (707) 347-9312 > > *Production Department* | Simply Solar > (707) 285-7037 > http://www.simplysolarca.com/~production > www.simplysolarca.com > 1740 Corporate Circle, Petaluma, CA 94954 > > On Thu, Dec 29, 2022 at 9:41 AM Production Simply Solar <http://www.simplysolarca.com/~production> wrote: > > > Hi Robert, > > I spoke with the crew and they didn't notice any ethernet/cables that were > > cut/damaged during the installatoin. Our recommendation would be to contact > > your internet provider for further assistance.