Re: Important Information for Our Patients (fwd)

[robert <http://dummy.us.eu.org/robert>]

 > From: Noelle <noelle>
 > Date: Fri, 28 Apr 2023 15:53:43 -0700 (PDT)
 >
 > this is what I was telling you about

I recommend leaving the SSN blank.

 >  > Date: Fri, 28 Apr 2023 22:23:02 +0000 (UTC)
 >  > 
 >  >  Doug  Takeuchi DDS
 >  >  Important Information for Our Patients
 >  > 
 >  >  Dear Patients,
 >  > 
 >  >   
 >  > 
 >  >  I want to let you know about an accidental deletion of data from our 
 >  >  server. On 4/21/23, our Dental IT provider was remotely logged into our 
 >  >  secure server to run a routine software update that took less than 10 
 >  >  minutes. The technician then went onto his next project which was to delete 
 >  >  data off a server in a different dental office. That technician did not 
 >  >  realize that he was still remotely logged into our server and he 
 >  >  inadvertently deleted data off our server. 11 months ago, I had invested 
 >  >  significant cost to upgrade our server as well as a high-end NAS backup and 
 >  >  also nightly Cloud backup of our data.  When the new server was installed, 
 >  >  they did not initialize the two backups to run every night. As a result, we 
 >  >  were not able to retrieve the deleted data from either backup.
 >  > 
 >  >  At no time was any patient or practice data made vulnerable to anyone 
 >  >  outside of our practice. There was no hacking or cyber attack to our data. 
 >  >   It was a deletion of data from our server by our IT provider.
 >  > 
 >  >  Due to this loss of data, we may retake some deleted X-rays for some 
 >  >  patients at a future appointment (at no charge). We will be reentering 
 >  >  information of all payments made by insurance companies and patients to 
 >  >  bring each patient’s account balance current.
 >  > 
 >  >   
 >  > 
 >  >  Our call list of patients needing a cleaning appointment with our 
 >  >  hygienists was also deleted. If you do not have a future cleaning 
 >  >  appointment scheduled, please call us so that we can get you on our list. 
 >  >  We are making changes starting in November 2023 to expand our hygiene 
 >  >  availability.
 >  > 
 >  >  If you have dental treatment that needs to be done and have a printed 
 >  >  treatment plan that we had given you, it would expedite our process if you 
 >  >  could text or email us a photo of your treatment plan.
 >  > 
 >  >  Lastly, we are going to use this opportunity to update the Medical Health 
 >  >  History for every patient. Attached is a link where you can fill it out 
 >  >  online in a few minutes and send it back electronically to our secure 
 >  >  software.
 >  > 
 >  >   
 >  > 
 >  >  Thank you all for your patience and understanding. This inconvenience was 
 >  >  out of our hands but we are doing everything possible to ensure that every 
 >  >  patient continues to receive the best care and the highest level of 
 >  >  service.  I sincerely appreciate your trust and confidence in our office.
 >  > 
 >  >   
 >  > 
 >  >  Doug Takeuchi, DDS
 >  >  Health History Forms 
 >  >  
 >  >  https://u10956839.ct.sendgrid.net/ls/click?upn=0LQZgjlQNjAT3Z3r60IR6DPBM-2BHmMIZ6NWaJJY2ikJuXG4SuV8W737bJWejZTEwGLrHXgkJmrearFj2I1Y-2BFWA82oRSeUNSaIHIUpfliNB6x5365CVosVVDsVy5awmxXwaJbr0oXifNwZYKWXipMcJPDJ1HBulwPQ6nKoY-2B4yr2rqrOGbmlgTlh5ZwAFEVvjOcg680J6aoabiaC5Z4vaH3K39nlXp5MiPuzw4D-2BHT4A-3Dk2d6_ew-2FsyIGXTtlpKsVitekQNcgE0c4-2Bwz1d6C3I44a5X6x9ri-2BPiCOjoJOkFC3ajSD0KEX529Q-2FmSyx0x66DlfQfV6xvpwLgFAXy-2FemBG9hgCQ8-2Fr1rjBwdtT89F3NPKzHUZRs2iHCHU43JRS0scMz0or5YXRdEzjBMOoWmk09bTdvJPMGUogRYl1i4gwOWZu0xC5zzrM6ELCOHIuSkqJtMp6S588h-2B557OXamfmkHnJy0GXD-2Brks0HnypDB4G4j19EYOoi48NFVZsnTdX-2FYsrDwSfJHP6egv5Eg1zQCaADky3NJBXve9IltMNTJIgVF1wopXu3-2FoKinVVubxZK6BwXohbHbFeA9i-2BMWzT5tpoLVNZPyoxmoR4nv0hd-2FjjuCxjmiGvTc5djEHhqWGVKjmZRvPeNAKoESQ-2BQkOc3biVurTBFaRdY0RelgkCW48imxdDloOiaH6NtzKKo-2Bc3eQ-2FMRBXwVS2kqYWTl7BclCSupmFlKocGojglDdI-2BsHvWFi-2BywgIaQ-2FhgET5lD6QsWHRMtayXSsBz6SiZqUl-2BitmdInaI2nGX0BSj00dkycI5gQfJ-2Fhw2lmtawSZ1AHbzrZbosFx-2B1Rgw3M5gdGPGdn-2Fkp-2BOl-2FP-2B56GvflywPKz4tCqsVAlIsWF4LdnVCcG86J6LDL6vYMw6Z8P-2F7ELpOsC6-2BAu6Jar4TQGz1m1q8eqYHuy0XJcilQIu2xPSBm9zJOB-2FEB4ZGQqiJFOTMOLsRXp4CKzVU-3D
 >  >  
 >  >  Doug Takeuchi DDS  &bull; 189 N. Bascom Ave Suite 110, where-I-live 95128 
 >  >  US  &bull;  (408) 295-5651
 >  >  http://www.sbcglobal.net/~drtakeuchi