Home Warranty This is an auto-generated email, please do not reply. Fidelity National Home Warranty (FNHW) has assigned Castle Plumbing to address your Plumbing at , where-I-live . You should hear from them within two business days to schedule a mutually convenient appointment. If you do not hear from Castle Plumbing within two business days, or if you need to change or cancel your appointment time, please call them directly at (408) 528-1331 We recommend that you review your Contract for specific coverage details to help know what is covered and what is not covered by your FNHW before the Service Provider arrives. Please save your Service Request Information below for reference: Property Address: , where-I-live Service Work Order Number: 9051948 Contract Number: P55565 Trade Call Service Fee Due: * *(If not previously paid) $0.00 Pay Online http://url5761.fnhw-warranty.com/ls/click?upn=iAU57wDAcJkgX1LD1-2FoyDzAZuiuCMhVHHh-2FoB0Bki6m219DZ8hQGwr0h4CA-2FVqpq35y7_a8pZ1lNdyVD1bTRxrH5BCn14sAspkWxZOyiJHK6KQ7PvJVjQ75GvSjqwvZYHim3RcrXwGK5JD07eBYd9cEX-2FMtXSipnbGSTNxByHZ1UEEmZjMC2PeB7YZk-2F8aHGKT4MTO-2FFRIhgyFLA5AoPvjIbzjkR1OfALT03g4VGBn9LCF84NScF1lXb0Dv0jxNuVpbw7Rd5no3eiuiQH4kDNaA64L1osxT5rXS7j2QtHxBcZ9zM-3D Appliance/System needing service: 0 Plumbing If you have not set up your account with us online, click here. Your online account can help you manage your needs for submitting a service request, managing payments, and renewing your FNHW. What's Next? Schedule the Appointment - The Service Provider will call you during normal business hours to schedule a mutually convenient appointment. Service Fee - The Service Trade Call Fee is due when you request service. You may pay the Service Trade Call Fee on line at www.homewarranty.com , or by calling 1-800-308-1420. Diagnosis - The Service Provider will diagnose the system or appliance and report the results to FNHW. If FNHW determines that the failure is covered under your warranty, the Service Provider and FNHW will begin the necessary steps to resolve your service request. Repair/Replacement - If a covered system or appliance malfunction can be repaired, the Service Provider will repair it. If your covered item cannot be repaired, FNHW will replace the item with one of similar features, efficiency, and capacity. Please refer to your Contract's Terms of Coverage #3 for more specific details on replacement. To complete a repair or replacement, parts may need to be ordered. Once the parts arrive, the Service Provider will contact you to set up a return appointment, without an additional service trade call fee. Cancel or Reschedule? - If you need to cancel within 24 hours of your service appointment time, please contact our Customer Service Department at 800-308-1420. If you need to cancel or change your appointment earlier, you may call Castle Plumbing at (408) 528-1331. Are there any additional out of pocket costs? - Your Contract may not cover for all costs associated with a particular service on a covered system or appliance. When these additional costs apply, a FNHW representative will discuss your Contract's terms and associated costs. You are welcome to contact your assigned Service Provider directly for these costs as well. More information can be found in your Contract under the Terms of Coverage and Limits of Liabilities. Can I request expedited service? - If you ask the Service Provider to perform non-emergency service outside of normal business hours, you will be responsible for payment of additional fees, including overtime charges. Fidelity National Home Warranty Member of the National Home Service Contract Association