expired Keypoint ATM card

[http://dummy.us.eu.org/robert (Robert)]

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KeyPoint Credit Union 01:58 PM
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KeyPoint Credit Union 01:58 PM
As we try to connect you with the next available representative. Can you please provide us with the following information: Your Full Name The reason for your chat And a contact number in case we get disconnected.
You 01:58 PM
Robert
KeyPoint Credit Union 01:58 PM
Thank you. We appreciate your patience as we try and connect you with the next available representative.
KeyPoint Credit Union 01:58 PM
Hi, my name is Richard. Please give me a minute to review your inquiry.
Richard 01:59 PM
Hello Robert how can I assist you today?
You 01:59 PM
My ATM card got eaten by the ATM machine after it said that it had expired. I don't know if it expired, but I never got a replacement card. Don't know if I was supposed to.
Richard 02:00 PM
Sorry to hear that the arm ate the card. I can check for you and order you a new card
Richard 02:00 PM
can you provide me your phone number
You 02:01 PM
my-Oakland-voicemail-number
Richard 02:02 PM
thank you, you do have some custom security questions. What is your pets name ?
You 02:02 PM
Richard 02:03 PM
when did you graduate from high school?
You 02:03 PM
Richard 02:03 PM
what is the name of your first employer ?
You 02:03 PM
Richard 02:03 PM
thank you, let me check one moment 
Richard 02:06 PM
I see we had issued you a new card in june of this year. did you receive it ?
You 02:06 PM
I don't think so. Let me double-check. Give me a minute.
Richard 02:06 PM
no problem, if not we can order you a new one 
You 02:10 PM
Sorry. Looks like I did get it, but neglected to activate/use it.
You 02:10 PM
Please close this trouble ticket. Or whatever.
Richard 02:10 PM
got it, it still is valid. you'll just have to activate it first
You 02:11 PM
It refers to a PIN. Can I assume that the PIN is the same as the old PIN?
Richard 02:11 PM
you should have also gotten a pin in the mail which is needed to activate it
You 02:12 PM
Oh, sorry, it says "if this is a replacement for an existing card with the same number, use your existing PIN". So, yeah, I can just use the same old PIN.
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