This is the same problem I had before. See Sonic trouble ticket #7202848. It was working for a while, but this is again not working. I was unable to activate my credit card using the telephone keypad alone. Even when I try to call a number, sometimes I have to dial twice for the call to go through. I.e., this is slightly worse than it was the last time this happened. The last time this happened, it was due to a firmware upgrade on the Adtran ONT. It's possible that Adtran messed up again.