Re: [Sonic #7534850] unable to enter landline phone keypad touchtones after connecting on call

[http://dummy.us.eu.org/robert (Robert )]

I just tried calling (855) 394-0100 and the message said that your offices
are closed and support is unavailable.

Now would be a good time for a 15 minute downtime.  Feel free to do this
any time this afternoon.

Thanks.

 > From: "Sonic Support" <http://www.sonic.com/~support>
 > Date: Fri, 5 Jul 2024 13:30:00 -0700
 >
 > Hello,
 > 
 > I am sorry that this issue has re-appeared.
 > 
 > I have reviewed the previous ticket and it looks like there is a firmware 
 > version available to the ONT that may help with getting this resolved.
 > 
 > We can push this firmware version update when you are able to have some 
 > downtime as it normally takes 5-15 minutes to complete. 
 > 
 > It may also be good to reach out to us in real time to let us know when we can 
 > push the ONT firmware update, feel free to text us at (833) 836-0300 or call at 
 > (855) 394-0100, any day of the week between the hours of 8AM and 10PM.
 > 
 > Best regards,
 > 
 > Fred
 > Technical Support Representative II
 > 
 > http://www.sonic.com/~support                         Sonic LLC 
 > Sonic.net Support                         2260 Apollo Way
 > 1.855.394.0100 (Tech Support)             Santa Rosa, CA 95407
 > 1.833.836.0300 (SMS)                      https://sonic.com/support
 >