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Re: Support Request (fwd)



I think this may have been resolved. Not sure why I'm unable to send a text to your phone number. > From: Noelle <noelle> > Date: Sun, 23 Feb 2025 05:40:57 -0800 (PST) > > > Date: Sat, 15 Feb 2025 20:49:54 GMT > > From: "Technical Support" <http://www.segwaycommunications.com/~technical_support> > > > > Thank you for contacting Technical Support. > > > > We are in receipt of your email. > > During regular business hours (5:30am-6:30pm PT Mon-Fri & 6: > > 30am-3pm Sat it > > will be immediately routed to our Level 2 Support Department and > > a Technician > > will respond as soon as possible. If you would like immediate > > assistance you > > can call our toll free number at 800-347-2861 option 2 to speak > > directly with > > a member of our support staff. > > > > **************IMPORTANT************** > > > > If you are experiencing a SERVICE AFFECTING EMERGENCY after-hours > > that cannot > > wait until the next business day, > > please call 310-281-6985 and press option 2. > > You will be connected to our after-hours call center. > > An Operator will take a special report and reach a member of > > our emergency > > Level 2 support staff. > > > > Please understand that after-hours Technical Support > > is for EMERGENCY SERVICE ISSUES ONLY. > > > > Our Customer Service department will be happy to assist you > > with credit and account management issues during regular business > > hours. They > > can be reached at 800-347-2861 option 2. > > > > Did you know you can update your forwarding numbers, notification > > settings, > > pass codes and much more through our online portal? > > > > If you haven't gotten the login to your online web account, > > please call our > > Customer Service Dept during business hours. > > > > Thank you, > > > > Technical Support Team


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