I think this may have been resolved. Not sure why I'm unable to send a
text to your phone number.
> From: Noelle <noelle>
> Date: Sun, 23 Feb 2025 05:40:57 -0800 (PST)
>
> > Date: Sat, 15 Feb 2025 20:49:54 GMT
> > From: "Technical Support" <http://www.segwaycommunications.com/~technical_support>
> >
> > Thank you for contacting Technical Support.
> >
> > We are in receipt of your email.
> > During regular business hours (5:30am-6:30pm PT Mon-Fri & 6:
> > 30am-3pm Sat it
> > will be immediately routed to our Level 2 Support Department and
> > a Technician
> > will respond as soon as possible. If you would like immediate
> > assistance you
> > can call our toll free number at 800-347-2861 option 2 to speak
> > directly with
> > a member of our support staff.
> >
> > **************IMPORTANT**************
> >
> > If you are experiencing a SERVICE AFFECTING EMERGENCY after-hours
> > that cannot
> > wait until the next business day,
> > please call 310-281-6985 and press option 2.
> > You will be connected to our after-hours call center.
> > An Operator will take a special report and reach a member of
> > our emergency
> > Level 2 support staff.
> >
> > Please understand that after-hours Technical Support
> > is for EMERGENCY SERVICE ISSUES ONLY.
> >
> > Our Customer Service department will be happy to assist you
> > with credit and account management issues during regular business
> > hours. They
> > can be reached at 800-347-2861 option 2.
> >
> > Did you know you can update your forwarding numbers, notification
> > settings,
> > pass codes and much more through our online portal?
> >
> > If you haven't gotten the login to your online web account,
> > please call our
> > Customer Service Dept during business hours.
> >
> > Thank you,
> >
> > Technical Support Team