Re: Fwd: Thank you for calling 23andMe

[Robert <http://dummy.us.eu.org/robert>]

It looks legit to me.

When I got my SSA.GOV account, I had to go through a similar process for
my id.me account.  It was a real pain, but using the automated process
never worked for me; I had to have an interactive session with someone at
id.me on my laptop.  (It might be easier on your iPad -- I don't know.)

I hope the below automated enrollment process works for you!  Good luck!

I'll have more time tomorrow if you want to connect to work on this.

 > From: Bhavani <http://www.gmail.com/~bhavaniowl>
 > Date: Wed, 14 May 2025 11:10:35 -0600
 >
 > *The following email doesn’t seem legit to me! What do you think?*
 > 
 > From: <http://www.23andme.com/~customercare>
 > Date: Wed, May 14, 2025 at 10:42 AM
 > Subject: Re: Thank you for calling 23andMe
 > To: Bhavani <http://www.gmail.com/~bhavaniowl>
 > 
 > # Please type your reply above this line #
 > [image: 23andMe] <https://www.23andme.com/>
 > 
 > Hello Bhavani,
 > 
 > Your request has been updated below. Feel free to reply to this email with
 > any questions or additional comments.
 > 
 > ------------------------------
 > 
 > *Jay, May 14, 2025, 9:42 AM PDT:*
 > Hello,
 > 
 > This is a follow up email from the 23andMe Team. My sincere apologies for
 > the delayed response. We are currently experiencing a high volume of
 > inquiries. I understand you've lost access to your 23andMe account email
 > address and can't log into your account.
 > 
 > I can assist you with updating your 23andMe account email address. First, I
 > need to confirm your identity as the owner of the account in question.
 > 
 > Prior to beginning the process outlined below, please ensure you have a
 > device with a camera ready as you will be instructed to take both a photo
 > of your ID and a photo of yourself. Both images must be taken live. Please
 > follow the instructions listed below when ready to begin.
 > 
 >    1. Visit our Help Center form *here*
 >       <https://customercare.23andme.com/hc/en-us/requests/new>.
 >    2. Provide us with your *current* email address in the field provided.
 >    3. Under “Let us know what your question is about” Select “*I lost
 >       access to my 23andMe account email address / I lost access to my
 >       authenticator app*”.
 >    4. Select the same option under the next drop down menu.
 >    5. Enter the first and last name currently associated with your 23andMe
 >       account in the fields provided.
 >    6. Complete our Identity Authentication process:
 >       - *For mobile: *Take a photo of your valid, government issued photo
 >       ID and take a selfie when prompted. Once you have completed
 >       verification, please scroll down the Help Center form to complete
 >       the remaining form fields and submit your ticket.
 >       - *For desktop:* scan the provided QR code. You can also receive a
 >       link to this process via text message by entering your mobile number
 >       and selecting “Next”. Once you have completed
 >       verification, please navigate
 >       back the Help Center form to complete the remaining form fields
 >       and submit your ticket.
 >    7. Enter as much of the following information as you can on the Help
 >       Form to help us locate your 23andMe account:
 >       - Full name listed on your account
 >       - The original account email address
 >       - Phone number
 >       - Kit barcode
 >       - Address to which the kit was originally shipped (if retail
 >         purchase, indicate retailer name)
 >    8. Hit “Submit” once all the above steps
 >       are completed. A new Customer Care ticket will be submitted.
 > 
 > If you experience difficulty with this process or have questions in the
 > meantime, please let me know.
 > 
 > Best regards,
 > 
 > Jay
 > The 23andMe Team
 > This email is a service from 23andMe Customer Care. [2DXPPL-P5Y7N]