Re: Customer Feedback: Subscriber Services Feedback (fwd)

[robert <http://dummy.us.eu.org/robert>]

 > From: Noelle <noelle>
 > Date: Mon, 1 Sep 2025 09:42:28 -0700 (PDT)
 >
 > lame!

Yeah, but unsurprising.

We need to bother them each time so that, maybe, after time, they'll
learn.

 >  > From: "Subscriber Services (The Mercury News)" <http://www.mercurynews.com/~subscriberservices>
 >  > Date: Mon, 01 Sep 2025 14:17:07 +0000
 >  > 
 >  > -- Please reply above this line --
 >  > 
 >  >             Dear Noelle,
 >  > 
 >  > Thank you for Contacting The Mercury News
 >  > 
 >  > RE Account number:1667883
 >  > 
 >  > Please accept my apologies for this delivery issue you are
 >  > experiencing.
 >  > 
 >  > I have contacted the Branch Manager regarding the suspension you have
 >  > applied to your account. We will work as quickly as possible to get
 >  > those papers held until you are back! 
 >  > 
 >  > If you require further assistance please call our customer service
 >  > center at 408-508-5554 or simply respond to this email.
 >  > 
 >  > Thank you for supporting Local Journalism.
 >  > 
 >  > How would you rate my reply?
 >  > Great [1]    Okay [2]    Not Good [3]
 >  > 
 >  > --
 >  > Sincerely,
 >  > Mary-Ann Abalos
 >  > Customer Advocate Team Member
 >  > http://www.mercurynews.com/~subscriberservices
 >  > https://myaccount.mercurynews.com
 >  > 
 >  > Links:
 >  > ------
 >  > [1]
 >  > https://secure.helpscout.net/satisfaction/5199014/record/9306727256/1/
 >  > [2]
 >  > https://secure.helpscout.net/satisfaction/5199014/record/9306727256/2/
 >  > [3]
 >  > https://secure.helpscout.net/satisfaction/5199014/record/9306727256/3/
 >  > 
 >  > Please rate my reply:
 >  > http://nicereply.com/bay-area-news-group/826708?ticket=3056060433/772424
 >  > 
 >  >         > On Sun, Aug 31, 2025 at 3:46 PM PDT, Noelle wrote:
 >  > > 
 >  > > Thank you for your feedback!
 >  > > 
 >  > > Subscriber Services Feedback
 >  > > 
 >  > > NAME: Noelle
 >  > > 
 >  > > EMAIL: http://dummy.us.eu.org/noelleg [2]
 >  > > 
 >  > > COMMENTS: I had a vacation hold for 8/28,29,30 and 31. Paper was
 >  > > delivered on 8/30 and 8/31.
 >  > > 
 >  > > PHONE: our-San-Jose-phone-number
 >  > > 
 >  > > ACCOUNT #: 1667883
 >  > > 
 >  > > SERVICE TYPE: Thursday - Sunday
 >  > > 
 >  > > ADDRESS:   where-I-live