Re: Subscriber complaint (fwd)

[robert <http://dummy.us.eu.org/robert>]

Better late than never.  Maybe?

 > From: Noelle <noelle>
 > Date: Tue, 30 Dec 2025 17:59:00 -0800 (PST)
 >
 >  > From: "Subscriber Services (East Bay Times)" <http://www.bayareanewsgroup.com/~subscriberservices>
 >  > Date: Tue, 30 Dec 2025 23:23:39 +0000
 >  > 
 >  > -- Please reply above this line --
 >  > 
 >  >             Dear Noelle,
 >  > 
 >  > Thank you for Contacting The Mercury News.
 >  > 
 >  > RE Account number: 6112338
 >  > 
 >  > We apologize for the inconvenience this may have caused. I will
 >  > forward this to our distribution management to investigate and take
 >  > necessary action to prevent this from happening in the future.
 >  > 
 >  > Please let us know if you still encounter the same issue.
 >  > 
 >  > If you require further assistance, please call our customer service
 >  > center at ​408-508-5554 or simply respond to this email.
 >  > 
 >  > Thank you for supporting Local Journalism.
 >  > 
 >  > How would you rate my reply?
 >  > Great [1]    Okay [2]    Not Good [3]
 >  > 
 >  > --
 >  > Sincerely,
 >  > Mary-Ann Abalos
 >  > Customer Advocate Team Member
 >  > http://www.bayareanewsgroup.com/~subscriberservices
 >  > https://myaccount.eastbaytimes.com
 >  > 
 >  > Links:
 >  > ------
 >  > [1] https://secure.helpscout.net/satisfaction/5199014/record/9705104685/1/
 >  > [2] https://secure.helpscout.net/satisfaction/5199014/record/9705104685/2/
 >  > [3] https://secure.helpscout.net/satisfaction/5199014/record/9705104685/3/
 >  > 
 >  > Please rate my reply:
 >  > http://nicereply.com/bay-area-news-group/826708?ticket=3183878777/785823
 >  > 
 >  > > On Mon, Dec 29, 2025 at 11:32 PM PST, James Welton  <http://www.bayareanewsgroup.com/~jwelton> wrote:
 >  > > 
 >  > > This came to Letters to the Editor. I'm forwarding to you with
 >  > > contact info.
 >  > > 
 >  > > Your Bay Area News Group vacation hold system is broken. I like
 >  > > having the newspaper delivered and also this gives my delivery carrier
 >  > > a job. I went on vacation and put a vacation hold early to test if it
 >  > > worked. My newspaper was delivered. I called to complain and the
 >  > > person on the phone said I could always read the online version and
 >  > > would communicate with the carrier about the vacation hold. Who is in
 >  > > charge of communicating with the carrier? When I came back from
 >  > > vacation yesterday 3 days worth of soggy newspapers were put on my
 >  > > porch by my neighbor(fortunately). Does anyone realize anymore that
 >  > > newspapers that are left out on the driveway is a sign to thieves that
 >  > > no one is home and they can rob the house? This isn't the individual
 >  > > fault of the workers, it's Alden Capital Management squeezing more
 >  > > profits. NOELLE
 >  > > 
 >  > > --
 >  > > JAMES WELTON  news designer | Editorial Digital
 >  > > http://www.bayareanewsgroup.com/~jwelton [2]
 >  > > 408-266-4694  Direct |
 >  > > 
 >  > > [3] bayareanewsgroup.com [4]
 >  > > OVER 5 MILLION ENGAGED READERS WEEKLY [5]
 >  > > 
 >  > > Links:
 >  > > ------
 >  > > [1] http://dummy.us.eu.org/noelleg
 >  > > [2] http://www.bayareanewsgroup.com/~jwelton
 >  > > [3] http://www.bayareanewsgroup.com
 >  > > [4] http://www.bayareanewsgroup.com
 >  > > [5] /HTTPS://AUTOMATE.CLOUDM.IO/
 >  > > [6] https://checkout.mercurynews.com/Subscriptionmultiproduct7
 >  > > [7] https://checkout.eastbaytimes.com/Subscriptionmultiproduct7
 >  > > [8] https://checkout.marinij.com/