Re: [Sonic #8295743] Sonic Feedback Survey

[http://dummy.us.eu.org/robert (Robert )]

The COVID transmission did not happen at the time of the install, but a
few days after (June 23, 2023) when we were having problems with the
landline phone connection.  (FWIW, it turned out to be a firmware problem
on the fiber ONT box and took over six weeks to clear up.)

I didn't report the acquisition of the sickness since I didn't think there
was anything that could've been done -- I had already come down with the
sickness.

I did mention it in previous surveys, but perhaps you didn't acknowledge
it.

BTW, both Sonic employees (there were two men) were asymptomatic; we
all stayed in close quarters for a couple of hours trying to diagnose the
problem.

At the time, it probably would have been expeditious to have worn masks,
both your employees and myself.  We were all reckless.

 > From: "Sonic Support" <http://www.sonic.com/~support>
 > Date: Tue, 23 Jun 2026 13:54:03 -0700
 >
 > Good afternoon, Robert,
 > 
 > Thank you for taking the time to respond to our Feedback Survey. We
 > apologize for the delay in our response; we try to ensure that all
 > survey results and comments receive dedicated attention.
 > 
 > I'm sorry to hear of your experience and contraction of COVID after
 > a Sonic technician visited for your fiber installation. I reviewed
 > your account and I am unable to find a record of you reporting this
 > issue to us in the past at the time of the appointment. Considering
 > that its been three years since the install and we can't "prove" if
 > the technician was sick or not with the virus at that time, is
 > there anything that you would specifically like to have us do for
 > you or in response to that information? We don't want to leave your
 > comment unacknowledged but a coaching for the employee on coming to
 > work while sick is unfortunately not possible since they are no
 > longer employed with Sonic.
 > 
 > Please let us know if you have any questions or concerns and we'll
 > be happy to assist.
 > 
 > Thank you for your time, 
 > 
 > Krissy
 > Customer Care Development Team            
 >                                         
 > http://www.sonic.com/~support                         Sonic.net LLC
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