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Sonic.net DSL Order




Dear Sonic.net Customer,

Your DSL due date has arrived but we have not been able to detect
any DSL traffic on your line.  Please take this time to setup your
DSL equipment and attempt to get your DSL service working.

SBC DSL speed ramp-ups:
-----------------------
SBC monitors new DSL circuits trying to determine the fastest stable
Internet connection.  If you do not use the circuit, SBC may, over
the next week, lower (cap) your DSL speeds trying to stabilize the
line.  Therefore, to attain the best possible download speeds, you
should connect and start using your DSL service right away.

DSL line filters:
-----------------
If you ordered a DSL modem with your DSL order, you should have
received several DSL line filters with your self-install kit.

Please note that you must connect the provided line filters to any
non-DSL equipment connected to the DSL phone number.  This includes
telephones, fax machines, etc.  All of these devices must have a filter
to avoid problems.  You should NOT connect a filter to the DSL modem as
it must be connected directly to the phone jack in the wall.

SBC's DSL billing process:
--------------------------
It is SBC's policy to begin the billing of your DSL service on your
due date, which is today.  It is important to remember that you will be
billed for this service from the due date forward even if you are not
using the DSL circuit.  If there are problems with your DSL installation,
let us know so that we can identify them as quickly as possible.

If you need further assistance with your DSL service, please
call Sonic.net technical support or reply to this email.

Sonic.net support may be reached at:

 - phone : 707-547-3400
 - email : http://www.sonic.net/~support

Thank you for choosing Sonic.net,
Sonic.net DSL support staff









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