RE: why no refund?

[http://dummy.us.eu.org/robert (Robert)]

 > From: H&R Block <http://www.archway.com/~hrblock>
 > Date: Wed, 14 Apr 2004 14:24:24 -0500
 >
 > Dear Mr.,
 > 
 > Thank you for contacting the H&R Block Rebate Processing Center. 
 > 
 > We apologize for the inconvenience, please resubmit your entire rebate
 > submission to the address listed below.
 > 
 > H&R Block Rebates
 > box 8800
 > Dept Special Handling
 > Maple Plain, MN 55593-8800
 > 
 > If you have further questions or concerns, please "reply" to this e-mail.
 > H&R Block values you as a TaxCut customer and looks forward to serving as
 > your tax and financial partner in the future.

I bought TaxCut State online and TaxCut Deluxe at a brick-and-mortar.  Do
I need to include a copy of my TaxCut Deluxe receipt?

 > Sincerely,
 > Darlene
 > The Fulfillment Center for TaxCut from the H&R Block Rebate Offers
 > 
 > -----Original Message-----
 > From: robert b [http://dummy.us.eu.org/robert]
 > Sent: Saturday, April 10, 2004 9:42 PM
 > To: http://www.taxcut.com/~rebates
 > Subject: why no refund?
 > 
 > Hi.  I got the rejection letter from you about my sales receipt allegedly
 > not indicating the correct prduct purchase for this offer.
 > 
 > I believe your evaluation was incorrect.  I bought TaxCut State 2003
 > (Ca) for Windows on-line.  The order number was 926236088.  I sent
 > my rebate form 1.5 weeks after buying it.
 > 
 > Should I just send back the e-mail print out and the form that was sent back
 > to me?
 > 
 > I don't know what I can or should do.