RE: Refunds REF# 210221

[http://dummy.us.eu.org/robert]

I would like a refund of my order.  My order # is 2069128084.

Thanks.

 > From: http://www.taxcut.com/~customerservice
 > Date: Mon, 21 Feb 2005 14:59:10 -0800
 >
 > Content-Type: text/plain
 >
 > Dear Robert,
 >
 > Thank you for contacting H&R Block Customer Service.
 >
 > We express regret for any inconvenience you may have experienced with our
 > product. TaxCut offers a 60-day 100% money-back satisfaction guarantee.  H&R
 > Block will refund the full license fee you paid Block or its authorized
 > reseller for the software, exclusive of shipping and handling charges, taxes
 > and less any rebate you receive on the software.
 >
 > If you purchased TaxCut directly from H&R Block by phone or mail, you may
 > request a refund by e-mail to http://www.TaxCut.com/~CustomerService.  You must
 > reference your order number for the product you received.
 >
 > If you purchased TaxCut from a retail store, a photocopy of your sales
 > receipt and the original UPC bar code on the bottom of the box are required.
 > Please mail your refund request with appropriate proofs-of-purchase to
 > TaxCut Customer Support, box 2816, Van Nuys, CA 91404-2816 within 60
 > days of your original purchase date.
 >
 > To be considered for a refund of your physical or downloaded software
 > purchased online, you must e-mail http://store.taxcut.com/taxcut_question
 > within 60 days of your original purchase date.  Click on the URL above and
 > go to "I Need to Know Your Refund Policy" and proceed.  Refunds will not be
 > processed over the phone.
 >
 >  If you have further questions or concerns, please "reply" to this e-mail.
 > H&R Block values you as a TaxCut customer and looks forward to serving as
 > your tax and financial partner in the future.
 >
 > Sincerely,
 > Jennifer L.
 > H&R Block Customer Service Team
 >
 > -----Original Message-----
 > From: http://www.taxcut.com/~saq [mailto: http://www.taxcut.com/~saq]
 > Sent: 2/21/2005 9:30:00 AM
 > To: http://www.taxcut.com/~customer_service
 > Subject: Refunds
 >
 > Name=Robert
 > Street Address=
 > City/State/Zip=  -
 > Phone=my-Oakland-voicemail-number-
 > Email http://dummy.us.eu.org/Address=robert
 > Product=TaxCut Deluxe
 > Product State=N/A
 > Year=2004
 > Order Number=2069128084
 > Category=Refunds
 > Sub Category=N/A
 > Problem Description=I would like to get a refund for my purchase of Taxcut
 > Deluxe 2004 & Taxcut Standard Ca State 2004.  I've included my order
 > #.  The order date was 05-FEB-05.
 >
 > Thanks.