Re: CORRUPTED FILES (KMM1899553I6774L0KM)

[http://www.hrblock.com/~softwaresupport]

Dear Robert,

    Thank you for contacting H&R Block TaxCut® Technical Support.

    I understand that you want a refund for your product.

    For refund assistance please contact H&R Block TaxCut Customer Support via 
    email at 
    http://www.taxcut.com/customer_support/customer_service/submit_a_question_aw.html
      or visit our customer support pages online at www.taxcut.com.  

    Our Customer Support Team is currently available:  

Monday-Friday, 8:00 a.m. to 9:00 p.m. CST 

Saturday and Sunday 9:00 a.m. to 5:30 p.m. CST.

If you have further questions or concerns, please â??replyâ?? to this e-mail.  
H&R Block values you as a TaxCut® customer and looks forward to serving as 
your tax and financial partner in the future.

Sincerely,
H&R Block Technical Support Team

Original Message Follows:
------------------------
Message: EVERY TIME I SAVE MY RETURN IN TAXCUT DELUXE 2004, THE
        FILE IS INCOMPLETE AND DOES NOT CONTAIN ALL THE INFORMATION I
        ENTERED.  THUS, SAVE DOESN'T WORK AT ALL.  FOR EXAMPLE, I
        NOTICED THAT THE RESULTING .T04 FILE IS FAR SMALLER THAN MY .T03
        OR .T02 FILES.    COULD I PLEASE GET A REFUND OF MY PURCHASE?  I
        WOULD RATHER BUY A FUNCTIONAL PRODUCT SUCH AS TURBOTAX RATHER
        THAN USE SUCH A BUGGY AND DEFECTIVE PIECE OF SOFTWARE AS TAXCUT
        DELUXE 2004.    THANKS.

General Information
------------------
Customer Name: ROBERT
Email Address:http://dummy.us.eu.org/robert
Phone: my-Oakland-voicemail-number EXT:n/a
Version: 6301
Prod_State: - SELECT -
Product Information: TAXCUT DELUXE
Category: 02 SYSTEM
Sub-Category: 05 MANAGING DATA FILES
Sub-Category2: 07 CORRUPTED FILES
Sub-Category3: 01 RECOVERING INFO FROM A CORRUPTED DATA FILE

Type of Media: DOWNLOAD
Year: 2004
Platform: WINDOWS 98

Connection Information:
---------------------
Connectivity Type: ISDN