Re: Order Refund - I am unsatisfied with my purchase (Order #926236088, 28-FEB-04) (KMM20715845V42838L0KM)

[http://www.taxcut.com/~online_custserv]

Dear Customer,

Thank you for contacting H&R Block TaxCut Online Customer Support

Please note that the order number in your subject line is for last 
year's order. Your most current order, and the one I assume you want to 
refund, is 2069128084.
We have received your request for a refund for order: 2069128084. A 
separate email message containing an electronic refund request form has 
been sent to the address listed on your order. Should you decide to 
proceed with a refund you will need to follow the instructions in the 
form to complete your refund request.

After completing the electronic form, your refund request will be 
promptly processed by our accounting team.

H&R Block values you as a TaxCut customer and we apologize for any 
inconvenience you may have experienced using our H&R Block TaxCut 
products or services.  We look forward to working with you in the 
future.  If you have further questions or concerns, please ^\reply^] to 
this e-mail.

Sincerely,
Michael R.
H&R Block TaxCut Online Customer Support Team
Case ID 8864277

Original Message Follows:
-------------------------

Thanks.

Email entered: http://dummy.us.eu.org/robert

Submitted from: 1478
------------------------------------------------------------
*** CUSTOMER INFORMATION ***
Customer Name: ROBERT
Customer Email: http://dummy.us.eu.org/robert
Customer Password: xxxxx
Order Number: 926236088
Order Date: 28-FEB-04
SID Order Placed: 1478