Your Case with CaseID #127663 has been updated

[http://www.roku.com/~help]

Dear Robert ,
Thank you for contacting ROKU Support. My Name is Ranjini and I will be helping you with your query.
1.Turn off the Modem, Router, and the Roku player. 
2.Plug the Modem back in, give it some time to settle down. 
3.Plug the router back in and when ready, turn on the Roku player.
If you have a cable modem, kindly unscrew the co-axial cable, wait for 30 seconds and then plug it back in.
If you continue to experience this issue, please let us know the following information.
a.Brand name and model number of the router. 
b.Name of the internet provider.
c.What is the exact error message on the television?
Thank you for providing us with an opportunity to assist you and thank you for choosing ROKU.
Best Regards,
Ranjini
Roku Support

Note : Please be aware that your case will auto-close after 30 days of inactivity.