> From: ROKU Technical Support > Date: Wed, 27 Jan 2010 13:35:36 -0800 > > Dear Robert, > Thank you for contacting ROKU Support. My Name is Jackson and I will be helping you with your query. > Our records shows that your unit is out of warranty I request you to renew the warranty period. > Please click on the below link and extend your warranty period https://shop.roku.com/Roku-Digital-Video-Player-Accessories-W2.aspx. Once if you extended your > warranty period you will get a new order number. Kindly let us know the order number so that we > could process your replacement. 673539 > Please feel free to write to us if you have further questions or issues. > Thank you for providing us with an opportunity to assist you and thank you for choosing ROKU. > Best Regards, > Jackson > Roku Support. > > Note : Please be aware that your case will auto-close after 30 days of inactivity.