OK, I called 'em. Here's the deal. The last page of the inspection report has a "work authorization" form. On that form, you indicate what you want done. We need to do that and fax it (she suggests fax, maybe 'cause it's faster?; also if we mail it, we need to make a copy of the docs). We need to make a note about the closing date so the work can be scheduled after that. Once faxed, it will get into the hands of "Ralph" who is the scheduler and will call back to negotiate a time to do the work. Let's work on this tonight.