sneakemail payment not going through

[http://dummy.us.eu.org/robert (Robert)]

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You are now chatting with 'Kim D.'

Kim D.: Welcome to KeyPoint Credit Union's Live Chat service. How may I
assist you?

ROBERT: hi. i discovered that one of my autopay payee's have changed
their address. if the check gets returned in the mail, will my account be
reimbursed for the amount?

Kim D.: Yes, but in case the check gets lost, we need to do a stop payment
on it. We would need to put thru a work order to make sure the check
hasn't been cleared. May I have your account number please?

ROBERT: before we start this, a question: is there a fee to do a
stop payment?

Kim D.: Not on a Billpay check,

ROBERT: OK, hold on. lemme get my account #.

Kim D.: Thank you, one moment while I pull up your information.

ROBERT: k

Kim D.: At KeyPoint Credit Union, member security is our top priority.
May I verify your identity using the Express Security that you established
on your account?

ROBERT: sure

Kim D.: Thank you, you have passed verification,

Kim D.: What was the amount and payee of the Billpayment?

ROBERT: the confirmation # is PB4BQ8DT. the payee was sneakemail and
the amount was $12.

Kim D.: And the date that the payment was withdrawn from your account?

ROBERT: 8/4

Kim D.: Have your created a new payee for this merchant with the correct
address?

ROBERT: no, I corrected the existing payee's address.

Kim D.: Okay. Once this payment is stopped, you would need to reissue them
a new pmt.

ROBERT: OK. Maybe I should tell them before I stop the payment?

Kim D.: I would do that, yes.

ROBERT: OK. I guess I should stop the payment after I hear back from
sneakemail (Kevin).

Kim D.: So you would not like me to put thru the work order to stop the
check now?

ROBERT: yeah, I guess not.

Kim D.: The check was showing it should have been received on 8/11.

Kim D.: It has not cleared yet.

ROBERT: OK. will I have to go through this whole process again if I
wanna stop the payment?

Kim D.: Yes.

ROBERT: oh, well. I think it's better to go through this again
rather than having Kevin have to pay a fee because the check bounced.

Kim D.: Okay.

ROBERT: OK. is chat available on Sundays, too?

Kim D.: Yes it is.

ROBERT: excellent. talk with you or you-all tomorrow, then. see ya!

Kim D.: Is there anything else I can assist you with today?

ROBERT: nope, that's it.