FW: neck cervical collar broke

["Gwynn Johnson" <http://www.coreproducts.com/~gjohnson>]

Dear Mr.,

I am sorry to hear that you received a defective product from us.
Please call me at 800-365-3047 X536 so that I can get some information
from you and I will be happy to exchange that item for you.  I look
forward to hearing from you.

Sincerely,

Gwynn Johnson
Customer Service Supervisor
Core Products International, Inc.
808 Prospect Ave.
Osceola, WI 54020
800-365-3047 Ext 536
 
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-----Original Message-----
From: robert b [http://dummy.us.eu.org/robert] 
Sent: Wednesday, February 09, 2011 11:35 AM
To: Contract
Subject: neck cervical collar broke

This morning, I managed to pull apart the velcro from the piece that
connects to it.  Rather than pulling on the velcro itself, I pulled the
connecting tab.

Now it's completely broken after owning it for only 1 week.

I am very disappointed in the design of your cervical collar.  My wife's
cervical collar is also a Core Products brand, but it has a wide velcro
connector and has never broken in the 3 years she's owned it.

I plan to avoid buying Core Products products in the future.

Robert
where-I-live