I take it that you stayed on the phone until neither worked? > From: Noelle <http://dummy.us.eu.org/noelleg> > Date: Thu, 15 Dec 2011 13:42:35 -0800 (PST) > > they said get out of firefox and start over. I quit out of it and neither > account works. > > On Thu, 15 Dec 2011, Robert wrote: > > Date: 15 Dec 2011 07:31:17 -0800 > > From: Robert <http://dummy.us.eu.org/robert> > > To: http://dummy.us.eu.org/noelleg > > > > You should tell them: > > > > 1) You are able to log into your new account ("noellebusiness"), but not > > your old account ("noelleg"). > > 2) When logging into your old account, it asks for answers to the > > security questions for your new account and it never works. > > > > When you call them, you should stay on the phone until you are able to > > successfully log in.